Frequently Asked Questions
Everything you need to know about your Ottolenghi shopping experience.
What are your standard shipping times and costs?
We offer standard and express shipping across the UK and internationally. Standard UK delivery typically takes 3-5 working days, while international times vary by destination. Shipping costs are calculated at checkout based on the weight and destination of your order.
Can I return a product if I am not satisfied?
Yes, we accept returns for most non-perishable items within 28 days of purchase, provided they are in their original, unopened condition. Please note that perishable goods, such as fresh cakes or hampers containing fresh items, are exempt from our standard return policy.
How do I ensure the freshness of pantry items and spices?
All our spices and pantry staples are packed in airtight containers to preserve their aroma and flavor. We recommend storing them in a cool, dry place away from direct sunlight to maintain their premium quality for as long as possible.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Apple Pay for your convenience.
Do you offer gift wrapping or personalized messages?
Absolutely. During the checkout process, you can select our gift wrapping service and include a personalized gift message, which we will print on a high-quality card to accompany your order.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your package's journey in real-time until it reaches your doorstep.